See the white space

Process Consulting

Speak the unsaid

Process consulting is a technical term for what we call "truth-sayer" or "speaker of the unsaid". Imagine if there was someone agnostic, not involved as a coach, facilitator, team member, leader or participant who is trained to positively disrupt. What does that mean? It is agitating with positive intent. This means raising tensions to the surface, sharing observations and reflections with transparency as data for the team or group to react to. Why does this help? Because instead of being stuck beneath the group as an undercurrent holding you back, what is actually happening in the dynamic becomes a useful source of data. The message is different when delivered from this role. It is more objective and less confronting. Think of all the times you have heard the words dysfunctional team, bad culture, politics or bad meeting. Think of all the holding back and inhibitions. How helpful would it be to have someone raise these things so they can be dealt with in the open?

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Solutions

Executive teams 

Where getting to the crux of an issue is most critical. Executive teams can't risk unconscious or unsaid dynamics to influence their work together. At a point in most leaders career with so much at stake, our process consultants join key meetings, strategy sessions and discussions to help you lead the organisation. 

Project teams 

Modern teams, hybrid teams, work teams, global teams, matrix teams or for a specific project. So many cross-cultural dimensions influencing the mix. Our process consultants help you bring challenges into the open so you can actively work to face issues head on before they get in your way.  

Leadership teams 

Whether established, new or changing, being part of a leadership team requires constant navigation with every individual. Relationships with peers and the leaders, the group dynamic and place within the organisation feed into your experience. Our process consultants join key sessions, meetings or at pivotal stages to help you work on what matters. 

Groups

Take the work context out of it, any group is a mix of individuals. Each individual interaction affects the overall dynamic, and this shows in the group itself. What if you had someone there to notice and raise observations who has no stake in the group activity itself? Our process consultants give the group distance from the challenge so you can work to solve it in the open.

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Show us a person who is certain that their personal life doesn't influence their work or someone whose personal life isn't impacted by how they make a living. If they exist, we can show you someone who is missing rich data in knowing themselves and what drives their behaviour. We believe in helping the whole individual develop. You bring the reason for working together and we bring the conditions for change. Your context, situation and background are part of the work, however we coach you, not the problem. Resourcefulness is at the centre of growth. If we stay tactical, we help with one situation. If we work deep, we help you transform as a person.

Individuals

Personal development
Teams and groups have different needs. Our team solutions are for people who work together regularly to achieve a specific purpose. Don't know what that purpose is or how to get there? We can help with that. A team can be based on work or any other need. It is the purpose that binds them. Moreover, our way of working is that we view the team as the client. The collective and the whole. We recognise the individuals developing in the team, yet our work considers team-awareness and development as a unit. Imagine the power of better thinking, honesty, psychological safety, and team-awareness in every day interactions. How much happier and more effective would the team be if we had a way to get rid of the politics and self-protection and bring more of what is real into how we interact as people?

Teams

Team development
Groups and teams have different needs. Our group solutions are for people who interact together whether it be for work or another need. What makes groups different to a team is the reason for being there. Rather than being tied to a longer term specific purpose which drives your interactions like a team, groups have a different nature. All teams are groups, but not all groups are teams? Why is this important? It impacts who the work is for and how we contract with you. Your needs might be a one day session, some training, or conference. What matters is that the psychological needs and framework is different and therefore what we offer takes a different lens. If this sounds too abstract, reach out. Our knowledge of group dynamics means you can trust the reasons for the difference in how we help you.

Groups

Group development
We believe it is possible to coach the organisation. Our knowledge of cultural and systemic change paired with leadership development, strategy, organisational development, coaching, mentoring and learning means we understand organisational-awareness. Do you understand who you really are as an organisation? What would you be willing to do to transform your culture and step-away from the

Organisations

Organisational development
Show us a person who is certain that their personal life doesn't influence their work or a person whose personal life isn't impacted by how they make a living. If they exist, we can show you someone who is missing rich data in knowing themselves and what drives their behaviour. We believe in helping the whole individual develop. You bring the reason for working together and we bring the conditions for change. Your context, situation and background are part of the work. However we coach you (the person), not the problem. Resourcefulness is at the centre of growth. If we stay tactical, we help with one situation. If we work deep, we help you transform as a person. For us coaching is about presence, we are there with you moment to moment. We coach individuals, teams and groups. It's head, heart and gut work to help you think better and see clearly.

Coaching

Head, heart and gut
Our mentoring solutions help you where coaching would be good, but more guidance would be better. Our mentors take a coaching approach, paired with experimentation, support and guidance to help you develop. We use sound-boarding approaches to help you think and build sustained resourcefulness. Equally, our advice can help you get unstuck and move forward and navigate complexity. We match our mentors based on direct experience of the environment you have in mind. This includes professional and personal settings. Because our mentors also have experience and education in behavioural change, you get the best of both worlds. Guidance that isn't just based on opinions and experience, but anchored in the psychology of helping you achieve your goals.

Mentoring

Growth guidance
Process consulting is a technical term for what we call

Process Consulting

Speak the unsaid
We rally against the notion of consultants as

Consulting

Core based consulting
Familiar with psychometrics? Most people have had exposure to testing or the idea at some point. What many don't realise is that commonly used and credible psychometric testing can encourages a static understanding of yourself. You can hear people refer to themselves as a type. From a behavioural standpoint, this can be a limiting narrative rather than raising self-awareness and expanding development. Some other approaches, although well intended have inherent bias in measuring traits. What might it mean instead to understand yourself, including all the paradoxes and seeming contradictions? To see how your personality manifests day to day, under stress and what is under-used. Lumina Spark is the preferred psychometric tool of People and Practice Associates to take a nuanced portrait of individuals and teams. We love paradoxes and things that don't fit into boxes!

Psychometrics

Embrace the paradox
We have a long history and passion with leadership development. Through this experience and exposure, we have again and again seen what differentiates authentic leaders. It's not the annual feedback, engagement surveys, and town halls. Leaders can be found throughout society, carving out the new, being the antithesis of normal but managing to bring people along with them. How do they do this? We believe it's through self-awareness, humility, discretion, decision making, seeking the new and not getting caught up in the noise of the system. This means knowing yourself, thriving in complexity and culture, accepting ambiguity, and being relentlessly curious. It also means nourishing yourself, your team, your peers and your boss through your presence and originality. We help leaders stand out for the right reasons.

Leadership Development

Leader awareness 
Our Think Perspective fusion format training programmes bring the power of better thinking into the hands of those who have opportunities day to day to create space for others. We aim to raise the quality of interactions through self-awareness and reduce the negative knock on effect from poor conversations. We build training which aims to democratise coaching so that people can think better. We fuse pre-work, recordings, playbook, experiments, break-outs, coaching demos, coaching practicums, taught content, group discussion, Q&A + individual reflection to create synergy. Our programmes are scalable and help people increase self-awareness, judgement and to enable others space to think.

Training

Experiential thought spaces
We think about workshops as a thinking space with intent. Highly experimental and experiential, our workshops create space for change. Forget ideas of being taught and taking some notes, we take as many risks as you in our workshops. They are places for honesty, openness, growth and thinking partnerships. We focus our current workshop delivery on bias, openness and inclusion, team-awareness, The Innovators Method and strategy. We also offer workshop design where our Associates may be the leads, or collectively we can bring in the right thinkers to help achieve your purpose.

Workshops 

Inspiring experiential learning
Executive meetings, away days, team development and strategic planning sessions. We offer facilitators to help you think better. There is usually a very good reason for having a specific session that needs facilitating, but what usually happens? The leader tries to do two roles and stops listening. Alternatively, someone in the team who is reasonably good at it takes the role and you miss their great input. Worse, someone in the team thinks they are amazing at facilitating and the takes over the whole session, frustrating the group or they can't be impartial and steer the team to an outcome. What is the best case if you don't bring in an external facilitator, who can hear what is being said and well as what is unsaid? Best case, there might be someone outside the team who can join (but they need to play catch up on their day job) or there might be a consultant more accustomed to advising in the business who can step in. The thing is, facilitation is an art. It's not the person who has hold of the marker, who can take notes or doing the tech on the zoom! It is knowing what you're after, creating a session that helps you get there, reading the room, changing mid-flow, holding you to account and bringing your great thinking to life. The difference is, your time is well spent. Our offer includes pre-brief with sponsor, on the day facilitation and de-brief. We also offer workshop design.

Facilitation

Ideas to action 
Our integrated transformation solutions are not the

Transformation

From tactical to transformative
Heather walks a line (or walks all over the lines) of challenging the notion that a calm presence can't be an engaging presence. Her mentoring and Think Fusion solutions are born out of people seeking Heather out specifically to hear her unique take on things. She has in her personal and professional life always been known for her way of looking at things, sparking new ideas and perspectives. Heather has integrated her thought leadership through teaching, workshops and conferences, podcasts and interviews. Awarded best paper for her presentation at the BPS Coaching Psychology Conference 2023 and invited to speak at conferences such as the ICF Systemic & Development Series, Heather brings the complex into the useful for coaches, teams, leaders and organisations.

Speaking & Presenting

Hear differently
Thoughout her work, Heather has created models, theories, stories and concepts which have fed into content clients have utilised and loved. Through her extensive travels, studies, lyric writing in her music and personal experiences her philosophies about life have been shared. Heather's focus now is to share this more widely to help people think differently. She has a back-log of content to share as well as new ideas. Sign up to our monthly email to gain access. Speak to Heather about her academic research and upcoming writing to find out more.

Writing

Think differently
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Creating the conditions for change

In every solution, getting to the root of understanding, accepting or changing behaviour is our work. Whether you start with the problem that needs solving, the offer or who the need is for, what we do is to create the right conditions for better thinking.

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